Terms.

1. Who we are

nymos is a product of Mejunda, a sole proprietorship (eenmanszaak) under Dutch law.

Steile Oever 5, 7731 PP Ommen, the Netherlands. Chamber of Commerce (KVK): 73264253. VAT identification number: NL002215140B29. Contact: support@nymos.io.

We aim to answer support email within three working days.

2. What these terms cover

These terms are the licence agreement between you and us for the nymos Mac app, for nymos.io, and for every trial and subscription. You accept them when you start a trial, buy a subscription, or use the site.

Purchases go through Polar, and Polar's Buyer Terms govern the payment side of your purchase. These terms govern your right to use nymos. Where the two overlap, Polar's terms apply to billing and ours apply to the software.

You can save or print this page at any time.

3. Consumers and business users

Some clauses apply differently depending on who you are.

You are a consumer if you use nymos for purposes outside a trade, business, craft or profession. Nothing here limits the rights Dutch and EU consumer law gives you, and where a clause conflicts with those rights, your rights win.

You are a business user if you use nymos in the course of a business or profession, including as a self-employed bookkeeper, accountant or administrator. Clauses marked business users only apply to you and not to consumers.

If you accept these terms for an organisation, you confirm you are authorised to bind it. You must be 18 or older to buy a subscription.

4. Your licence

We grant you a personal, non-exclusive, non-transferable licence to install and use nymos on Macs you use yourself, for your own personal or internal business purposes, for as long as your trial or subscription runs.

Your licence key does not expire and has no activation limit: you can activate it on every Mac you use yourself, and all those installs share one subscription and one document quota.

We do not sell multi-seat or team licences. Each person who uses nymos needs their own subscription.

nymos requires a supported version of macOS. Supported versions are listed on our website, and you are responsible for running compatible hardware and software.

5. What you may not do

• Resell, rent out, lease or sublicense the app, or transfer your licence key to anyone else.
• Share one subscription with other people who should each have their own.
• Circumvent, reset, automate or work around the trial limit, the monthly quota or the licence check, including by scripting requests to our relay, or by creating trials you are not entitled to.
• Reverse-engineer, decompile or modify the app, except where mandatory law expressly allows it (in the Netherlands, art. 45m Auteurswet, for interoperability).
• Remove or alter our name, notices or branding.

6. Free trial

The trial is free, with no account, no email address and no credit card. Its limits are shown on our website and in the app; at the date above, the trial covers 60 documents within 7 days, whichever limit you reach first.

The 7 days start when you request your first suggestion, not when you install the app. The trial does not renew and does not convert into a paid subscription by itself: when it ends, the app waits until you decide to subscribe. Files you renamed during the trial stay renamed, and your history and undo keep working.

The trial keeps no record of who you are. It is not linked to your name, email address or payment details.

Polar is not involved in the trial (there is no purchase, no account and no payment), and the AI provider does not meter it.

The trial is provided free of charge. To the extent the law allows we give no guarantees about it, and for business users only, our liability in connection with the free trial is nil.

7. Subscriptions, quota and billing

Paid plans are sold by Polar Software, Inc. ("Polar"), acting as merchant of record and authorised reseller. Polar is the seller on your invoice: it concludes the purchase with you, takes payment, handles VAT and sales tax, issues your licence key, and runs the customer portal. We do not receive or store your payment details. We remain your licensor and are responsible for the app itself.

Plans, prices, billing periods and monthly document allowances are shown on our pricing page and at checkout, and those figures form part of your agreement.

Your allowance resets each month, also on annual plans; annual billing changes what you pay, not how the quota works. Unused documents do not carry over. When you reach your monthly allowance, suggestions stop until the next reset: we do not charge overage fees and you are never billed more than your plan price.

Price changes. If we change the price of your plan we tell you at least 30 days before it takes effect. The new price applies from your next billing period, never retroactively. If you don't accept it, cancel before it takes effect.

8. Your right of withdrawal (consumers)

As a consumer you have 14 days to withdraw from your purchase, without giving a reason. The period runs from the day the contract is concluded.

Digital content can lose that right, but only if you were expressly asked at checkout to agree to immediate delivery and asked to acknowledge that you were giving up your withdrawal right. Our checkout does not do this. So the right applies in full to every purchase, and if you withdraw in time you get a full refund of what you paid, with no deduction for the time you used nymos.

To withdraw, send a clear statement before the 14 days are up; an email is enough. Send it to support@nymos.io, or to Polar as merchant of record through your Polar customer portal. We pass on anything we receive. Refunds are made within 14 days of receiving your withdrawal, using the same payment method.

Outside the withdrawal right we do not offer voluntary refunds. If something is wrong, write to support@nymos.io first: most problems are faster to fix than to dispute.

9. Cancelling, suspension and termination

You can cancel any time in Polar's customer portal, linked from the app. Your subscription runs to the end of the period you paid for and then stops. No cancellation fee, no notice period.

We may suspend or end your licence if you seriously or repeatedly breach these terms, in particular clauses 5 or 15. We tell you first and give you a reasonable chance to put it right, unless the breach is deliberate or the law prevents us from warning you. If we end your subscription for a reason that is not your fault, we refund the unused part of what you paid.

Ending this agreement does not affect rights either of us had already acquired. Clauses 12, 14, 16, 17, 18 and 21 survive termination.

10. Updates and new versions

We supply the updates, including security updates, that you can reasonably expect for a product of this kind, for as long as your subscription runs. For consumers this is the obligation in art. 7:50ah BW and we do not limit it.

Bug fixes and improvements within a major version are included in your subscription. A future major version (for example nymos 2.0) is a separate product. It is not automatically included in a subscription, or in any one-time licence you may hold. If we release one we say at that time what it costs and what existing customers get.

If we later offer a one-time or "lifetime" licence, "lifetime" means the operational lifespan of the major version you bought, not perpetual operation of our relay or of any third-party AI service, and not guaranteed compatibility with every future macOS release.

11. Changing the app

We keep improving nymos and may add, change or retire features.

If a change meaningfully reduces what your paid plan can do, we say so in the release notes before it lands. Consumers: if such a change negatively affects your access to or use of nymos other than minimally, you may end your subscription free of charge within 30 days and we refund the unused part of what you paid (art. 7:50ai BW).

12. Your files and your data

Your files are yours. We claim no rights to your documents, their content, or the names nymos suggests for them.

nymos only renames files. It does not move, copy, delete or alter the contents of your documents. Every suggestion is shown to you before it is applied, and every rename can be undone from the app's history at any time.

Text extraction and OCR happen on your Mac. When you request a suggestion, only that document's extracted text (or a downscaled copy of an image) is sent for analysis. Your other files, folder structure and filenames elsewhere are not sent. Document text is never written to disk by the app.

Your rename history, templates and settings are stored locally on your Mac. Note that filenames are content-derived by design: a renamed file, and its history entry, will contain whatever you asked nymos to put in the name. The same applies to Finder tags if you switch tag-writing on, which is off by default. You can clear the history in Settings.

Our privacy policy sets out what leaves your Mac, where it goes and how long anyone keeps it. It forms part of this agreement.

13. AI processing and third-party services

AI output can be incomplete or wrong. nymos gives you a preview and an undo for exactly that reason, and you remain responsible for checking a suggestion before applying it. nymos does not provide legal, accounting, tax or other professional advice, and a suggested filename is not a statement about a document's contents.

Managed mode (default). Suggestions are produced by sending extracted text through our servers to a third-party AI provider, and both run on infrastructure in the European Union, so document content is processed in the EU and does not leave it. That processing is GDPR compliant, with us established in the Netherlands and no international transfer of document content involved. Our servers do not store or log document content. The provider processes content transiently and does not use it to train models; it retains standard API logs for a limited period for safety and abuse monitoring. We do not have zero-data-retention configured and do not claim to. Details are in our privacy policy.

Self-managed mode. If you use nymos with your own AI provider account, the key is stored securely on your Mac and is not sent to our relay. Your use of that provider is governed by your own agreement with it, you carry your own usage costs, and we are not a party to that relationship.

In both modes you must not use nymos to process content that would breach the AI provider's usage policies. We are not responsible for a third-party provider's availability, pricing, errors or output.

For business users who process personal data belonging to others: in relay mode we act as processor on your behalf and you remain controller, within the European Union and under the GDPR. Contact us at support@nymos.io if you need a data processing agreement.

14. Intellectual property

nymos, its software, design, documentation, name and branding remain ours. You get the licence in clause 4 and nothing more. You keep ownership of your files and any rights you already hold in them.

15. Acceptable use

Use nymos only with files you are allowed to process, and not to break the law, infringe anyone's rights, distribute malware, gain unauthorised access, or probe, overload or disrupt our relay.

Paid plans are for one person's own use, within the monthly allowance of the plan. Automating or scripting requests to our relay outside normal use of the app is not permitted. If we see usage of that kind we contact you, and if it continues we may limit or suspend the licence.

16. Availability

Producing a suggestion depends on our relay and on a third-party AI provider, so we cannot promise uninterrupted service and we give no uptime guarantee. We work to keep it reliable. The app itself, your files, your history and undo stay usable on your Mac regardless.

If suggestions are unavailable for a long period through no fault of yours, tell us and we will credit or extend your subscription for the affected time.

17. Liability

nymos renames files. You see every suggestion before it is applied and every rename can be undone from the app's history. Please also keep your own backups, as you would with any tool that touches your file system, and check a batch before you commit it. If a loss could have been avoided by doing so, that affects how any damage is apportioned between us (art. 6:101 BW).

Nothing in these terms excludes or limits our liability for intent or conscious recklessness on our part (opzet of bewuste roekeloosheid), for death or personal injury, for our statutory conformity obligations, or for anything else the law does not allow to be limited. Your mandatory rights as a consumer are unaffected.

To the extent the law permits, we are not liable for damage that could not reasonably have been expected to result from a failure on our part at the time this agreement was made, and we are not liable for indirect damage, including lost profit, lost revenue, business interruption, loss of goodwill, or the cost of reconstructing data or file structures.

Business users only. Our total liability under or in connection with this agreement, per calendar year and on any legal basis, is limited to what you paid us for nymos in the 12 months before the event giving rise to the claim. You are responsible for your own backups, business continuity, and verification of AI-generated output. We are not liable for the downtime, errors or output of third-party services, nor for macOS behaviour, permissions or sandboxing outside our control. Any claim lapses if you do not notify us in writing within 12 months of discovering the damage.

18. Force majeure

Neither of us is liable for a delay or failure caused by circumstances beyond our reasonable control, including internet, hosting or utility failures, outages at a third-party AI provider, government action, natural events, war or epidemics. The affected party makes reasonable efforts to limit the effects and to resume. If the situation lasts more than 60 days, either of us may end the agreement, and we refund the unused part of what you paid.

19. Complaints

Write to support@nymos.io with a clear description of the problem. We confirm receipt within 5 working days and aim to resolve it within 14 days; if we need longer we tell you when to expect an answer.

If we cannot resolve it together you can go to the competent court. Consumers in the EU can also approach their national consumer body or an alternative dispute resolution scheme in their own country. We are not obliged to take part in proceedings before a consumer arbitration board and, unless the law requires it, we do not.

20. Governing law and jurisdiction

Dutch law governs this agreement. The UN Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer resident in the EU you keep the protection of the mandatory rules of your own country, and you may bring proceedings in the courts where you live.

Business users only: disputes go exclusively to the competent court in Overijssel, the Netherlands. Your own general terms and conditions do not apply and are expressly rejected.

21. General

Transfer. You may not transfer this agreement. We may transfer it to a successor if we sell or reorganise the nymos business, and we will tell you if we do; your rights are not reduced by the transfer.

If a clause fails. If any clause is void or unenforceable the rest stays in force, and we replace the failed clause with a valid one that comes as close as possible to what it was meant to do.

Whole agreement. These terms, our privacy policy, and the plan details shown at checkout are the whole agreement between us about nymos.

Language. These terms are written in English, and English is the authoritative version. Mandatory consumer law takes precedence over any wording here that conflicts with it.

22. Changes to these terms

If we change these terms we change this page and update the date at the top. Material changes are announced in the app's release notes. For an existing subscription, changes take effect at your next billing period, and if you don't accept them you can cancel before then.

23. Contact

support@nymos.io